For Agencies: AI Readiness Assessment and Roadmap To Implement

Client: A market research agency

Challenge: Agency leadership knew AI was transforming their industry but were unsure where to start—which tools to use, how to protect client data, and which workflows would actually benefit from AI.

Outcome: They received a tailored roadmap with governance guidelines, tool recommendations, and training priorities. They've since integrated AI into proposal writing and research analysis, significantly reducing turnaround times while maintaining their strategic differentiation.

For Government/ NGOs: AI Training for Public Sector Teams

Client: A provincial government department

Challenge: Government employees wanted to use AI but needed guidance on ethical implementation, legal constraints, and practical applications while maintaining public trust and data sovereignty.

Outcome: Through train-the-trainer workshops focused on real government scenarios, teams gained practical tools for evaluating AI opportunities and vendors. They left equipped to implement AI in ways that enhance public service delivery without compromising accountability or citizen privacy.

For Enterprise: Customer Journey Mapping for Retention and Growth

Client: A B2B software company

Challenge: Customer data was trapped in departmental silos. Marketing couldn't predict churn, support didn't see upsell opportunities, and the company was missing expansion revenue while reacting to problems too late.

Outcome: Journey mapping synthesized signals across touchpoints into an early warning system. Teams now proactively identify at-risk accounts and expansion opportunities, with cross-functional reviews ensuring everyone sees the same picture of customer health.