Work With Us

We apply our customer insight, digital transformation and service design expertise to support enterprise teams, agencies, government agencies and non-profits.  Across all sectors and organizations, AI’s biggest challenge and opportunity isn’t about technology: It’s about implementing AI in a way that enhances what you do best. That’s why we reframe & refine your approach to AI adoption.

Reframe

Our first step is to reframe your value for the era of AI.  That begins by drawing on customer and employee data and feedback to uncover...

  • Where AI can amplify your service and product strengths

  • How AI can boost internal efficiency, so your team has more time to focus on direct work with customers

  • Opportunities for product and service innovation that harness AI to extend your current offerings, or deliver your work in new ways

Refine

Turn-key AI solutions don’t reflect your unique strengths, or the needs of your customers and stakeholders. That’s why we work with organizations to refine your AI implementation, so that it supports and strengthens your operations, culture and relationships.

Drawing on your existing insights and experience with AI to date, we harness your customer, employee and public data to deliver:

  • Actionable market research: AI has transformed the speed and accuracy of market research. We use AI to deliver a real-time snapshot of your customers and your market opportunities, while training your internal team on how to harness AI as part of your own customer insight program.

  • Digital transformation support: Our data-driven approach to AI gives you the metrics you need to make key decisions on where and how to invest in AI within the organization. We provide AI readiness and policy assessment and guidance on AI-enabled performance improvement for customer-facing teams.

  • Workshops and training: Customer success and insight teams need AI training from experts in their own field. Our AI workshops and training programs are grounded in service design and market research fundamentals, so that experienced customer success and insight leaders get the practical training that makes their work more efficient and effective.