For Government Agencies and Nonprofits

Government agencies need to deliver modern digital services while maintaining public trust. Nonprofits must demonstrate impact while operating on constrained budgets. Both face pressure to adopt AI without clear guidance on how to do so responsibly.

At reframe & refine, we bring decades of experience in service design and digital transformation to help public sector and nonprofit organizations harness AI for better outcomes. We help you reframe the experience you offer to citizens and members, so that you deepen your commitment and value in an AI world. Then we help you refine your internal and public-facing operations so that you can use AI to accomplish even more with your existing resources.

Our approach grounds AI adoption in real citizen and stakeholder needs, not technology for its own sake. We provide:

Citizen-centered service transformation through AI-powered feedback analysis that synthesizes input across channels—from call centers to social media to formal consultations—identifying service gaps and predicting citizen needs before they become systemic problems, while ensuring solutions meet accessibility standards and serve vulnerable populations

Operational efficiency that preserves mission focus by automating high-volume administrative tasks like grant proposal drafting, donor acknowledgments, and volunteer matching, using AI to maintain authentic organizational voice while freeing staff to concentrate on complex casework and relationship building that requires human judgment

Responsible AI implementation grounded in research and ethics through stakeholder research that shapes practical policies, change management strategies that bring staff along rather than leaving them behind, and governance frameworks that balance innovation with risk management, ensuring AI adoption enhances public trust rather than eroding it